Product Warranty and Returns

REFUNDS & RETURNS

  1. Unless otherwise stated in the item descriptions (e.g. different warranty terms of some products), the following policies apply to all purchases.
  2. All products comes with warranty of 7 days 1-1 exchange , whether they are faulty on receipt or malfunction after short usage. they will be exchanged when reported within 7 days upon receipt of goods. 
  3. All forms of warranty cover only defective materials and manufacturing faults. This warranty does not cover for damage of any unit caused by misuse, accident or in anyway being tampered with.
  4. The goods must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. It has to be returned via registered mail (with tracking number) or regular mail subject to our discretion. We will send a replacement within 3 working days upon receipt of returned item. Exchange will be for the same item (or similar item if the item is discontinued) only.
  5. Shipping of return to us is borne by buyer, and shipping of exchange to buyer is borne by DSLRplaza.com
  6. If buyer purchase a wrong item, exchange is subjected to DSLRplaza.com discretion on a case to case basis. All additional postage will be borne by buyer. Restocking fee of 20% may apply.

Warranty shall be voided if:

  1. Screw threads (male or female side) are worn out due to over tightening. Such screw includes, but not limited to, macro extension tubes, and lens filters.
  2. on all electronic products, if in our opinion the product has been opened, damaged by accident, mishandled, altered, improperly serviced, or repaired by the customer.
  3. In the event of such misuse/abuse by the customer, costs for repairs plus two-way freight costs will be borne by the customer. Product found defective should be returned to us carefully packed, as the customer will be responsible for freight damage.

Important  Note : All oversea export items are not cover with  warranty, all items is tested before sending out.

(Updated on 15 January 2014)

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